Contact us
If you have an issue or want to find out more on a particular topic, we have several ways for you to get in touch with us.
Frequently asked questions
Please view our FAQs for advice relating to common topics like:
- Advising us of a bereavement
- Understanding investments like OEICs and Investment Trusts, and how they are priced
- Discovering our approach to consumer duty, accessibility and fraudulent activity
General enquiries
To find answers that aren’t covered in our Frequently asked questions, please contact our Client Relations Team:
Email: [email protected]
Phone: 0800 917 2113. Calls may be recorded for training and monitoring purposes.
If calling from overseas, you can phone: 0131 275 3499.
Placing deals in our OEIC funds
If you are an existing client and wish to place a deal in our OEIC funds, please get in touch with our OEIC Dealing Team:
Email: [email protected]
Phone: 0800 917 4750. Calls may be recorded for training and monitoring purposes.
Share certificate enquiries
If you hold a share certificate for one of our Investment Trusts and you have an enquiry related to that holding, please note that we do not hold details of holdings in share certificates. The Registrar - Computershare Investor Services - can assist you further:
Phone: 0370 702 0003
Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Complaints
If you have a complaint, you can read our Complaints Handling Procedures document and contact our Client Relations team:
Email: [email protected]
Phone: 0800 917 2113
Post: Client Relations Team, Calton Square, 1 Greenside Row, Edinburgh, EH1 3AN
Fraudulent activity
All existing and prospective clients are urged to exercise caution when discussing financial products or transactions.
Bereavement enquiries
We recognise this is a deeply distressing time for you. Further information, including organisations and charities, can be found in our Bereavement Guide.
UK office locations
Please send all correspondence to our Edinburgh address.
Edinburgh
Head office – Baillie Gifford & Co
Address: Calton Square, 1 Greenside Row, Edinburgh, EH1 3AN
Phone: +44 (0)131 275 2000
Requests for accessible literature
For requests to receive literature by mail, and requests for literature in large print, braille and audio.
Email: [email protected]
Media enquiries
Please visit our Media Hub for press releases and more.
Alternatively, contact our PR agency, Four Communications:
Email: [email protected]