At Baillie Gifford we like to offer a personal service; it's important to us that we talk to you directly and that we understand your requirements. If you’d like further information on our range of investment capabilities and services, please get in touch using the contact details below.
Complaints Contact Details
In the first instance, clients should contact their normal Client Contact with any concerns. Alternatively, or for those clients who do not have a direct client contact assigned, complaints can be emailed to Baillie Gifford’s Compliance Department at: InstitutionalComplaints@bailliegifford.com. A summary document which contains details on Baillie Gifford’s complaints management policy is available upon request. All material complaints are recorded in an in-house incident management system and are escalated to, and dealt with by, members of staff of suitable seniority, independent of the area from which the matter arose.