Contact us - UK

If you have an issue or want to find out more on a particular topic, we have several ways for you to get in touch with us.

Frequently asked questions

Please view our FAQs for advice relating to common topics like:

Advising us of a bereavement
Understanding investments like OEICs and Investment Trusts, and how they are priced
Discovering our approach to consumer duty, accessibility and fraudulent activity

View our FAQs

General enquiries

To find answers that aren’t covered in our Frequently asked questions, please contact our Client Relations Team:

Email: enquiries@bailliegifford.com

Phone: 0800 917 2113 . Calls may be recorded for training and monitoring purposes.

If calling from overseas, you can phone: 0131 275 3499.

Opening hours are 9am to 5pm Monday to Friday.

Post: Baillie Gifford & Co Limited, FREEPOST, 3 Haymarket Square, Edinburgh, EH3 8RY

Please note that if you are sending original or certified copies of documents to us, you may wish to send this by recorded post, as we understand that these documents are of importance and value to you.

Placing deals in our OEIC funds

If you are an existing client and wish to place a deal in our OEIC funds, please get in touch with our OEIC Dealing Team:

Email: OEIC.Dealing@bailliegifford.com

Phone: 0800 917 4750. Calls may be recorded for training and monitoring purposes.

Opening hours are 9am to 5pm Monday to Friday.

If you hold a share certificate for one of our Investment Trusts and you have an enquiry related to that holding, please note that we do not hold details of holdings in share certificates. The Registrar - Computershare Investor Services - can assist you further:

Phone: 0370 702 0003

Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ

Complaints

If you have a complaint, you can read our Complaints Handling Procedures document and contact our Client Relations team:

Email: IndividualInvestorComplaints@bailliegifford.com

Phone: 0800 917 2113

Post: Client Relations Team, 3 Haymarket Square, Edinburgh, EH3 8RY

Fraudulent activity

If you suspect that you have been contacted by a fraudster or scammer posing as Baillie Gifford and would like further information on next steps, please contact us at scamreporting@bailliegifford.com. You can also find further information on our Fraudulent Activity page.

Fraudulent activity

All existing and prospective clients are urged to exercise caution when discussing financial products or transactions.

Read our fraudulent activity advice

Bereavement enquiries

We recognise this is a deeply distressing time for you. Further information, including organisations and charities, can be found in our Bereavement Guide.

Read our bereavement guide