1. Below you'll find answers to the questions we get asked the most


    If you have an OEIC (Open Ended Investment Company) holding with us, please write to us at:

    Baillie Gifford & Co Ltd
    Calton Square
    1 Greenside Row
    Edinburgh
    EH1 3AN

    If you hold a share certificate for one of our investment trusts, your address will need to be updated with the main Registrar, Computershare. A share certificate will have a Shareholder Reference number typically starting with C00. You can write to them at:

    Computershare Investor Services PLC
    The Pavilions
    Bridgwater Road
    Bristol
    BS99 6ZZ

    You can also call them, contact telephone numbers for each trust are listed below;

    • Baillie Gifford China Growth Trust – 0370 707 1410
    • Baillie Gifford European Growth Trust – 0370 889 4086
    • Baillie Gifford Japan Trust – 0370  889 3221
    • Baillie Gifford Shin Nippon Trust – 0370 889 3223
    • Baillie Gifford UK Growth Fund – 0370 702 0000
    • Baillie Gifford US Growth Trust – 0370 702 0000
    • Scottish American Investment Company – 0370 707 1282
    • Scottish Mortgage Investment Company – 0370 707 1300
    • Pacific Horizon Investment Trust – 0370 707 1229
    • Monks Investment Trust – 0370 707 1170
    • Edinburgh Worldwide Investment Trust – 0370 707 1643

    Please note that if you hold a share certificate for Keystone Positive Change Trust, the main Registrar for this trust is Link Asset Registrars. Their address is as below;
     
    Link Group
    10th Floor
    Central Square
    29 Wellington Street
    Leeds
    LS1 4DL
     
    You can contact them by telephone on 0371 664 0300 or by email at shareholderenquiries@linkgroup.co.uk.

    If you held a Share Plan, ISA or Children’s Savings Plan previously with us, please note that we no longer hold these plans, they were transferred to Hargreaves Lansdown in August 2019 unless you specified that you wished to transfer to another provider.  Hargreaves Lansdown can be contacted on 0117 900 9000 or at the below address:

    Hargreaves Lansdown
    1 College Square South
    Anchor Road
    Bristol
    BS1 5HL

    An investment trust can hold unlisted stocks and has gearing, OEIC (Open Ended Investment Companies) funds do not do this.

    Each has a different pricing method. An OEIC fund is single priced and has a daily valuation point. An investment trust has bid and offer prices and shares in the trust are traded on the London Stock Exchange.

    You can find more information regarding Investment Trusts on the Association of Investment Companies website.

     

    We do not have an online service for individual investors. If you do hold a direct account with us in one of our OEIC funds, we will send you account statements in February and August.  If you place a deal with us, we will send a contract note to you on the first business day after the valuation point at which we deal. Our Client Relations team can also provide you with account information by contacting them on 0800 917 2113 or by email at trustenquiries@bailliegifford.com.  Please note that you will need to have your Client Reference number to hand if contacting us.

    No – we do not have the facility for you to buy our trusts direct from us. You can invest through a stockbroker, fund platform or another provider. You can view a list of available platforms on our How to Invest page.

    Application forms for our OEIC funds can be downloaded from the Documents section of the fund that you are interested in. Alternatively, you can contact our Client Relations team on 0800 917 2112 or email trustenquiries@bailliegifford.com and they can send these to you.

    Both of the figures include the total returns, however they are covering different time periods.  Periodic shows performance over 6 months, 1, 3 and 5 years from the date shown on the factsheet, whereas discrete is showing annual performance over specified 12-month periods.

    The share price is usually determined at 10am on a business day. This is known as the valuation point. If we receive your instructions to purchase shares before 10am on a business day, the shares will be purchased at that day’s valuation point. Otherwise the price will be based on the next day’s valuation point, this is known as forward pricing.

    You can find further information on pricing in the Fund Prospectus which can be downloaded from the Documents section of our website for the fund that you are interested in.

    If you choose to invest directly with us, the shares would be held as a direct investment, we do not offer an ISA, Junior ISA, SIPP or Child Trust Fund. We also do not offer an online service, therefore if you wish to deal it would need to be by telephone (with the exception of our non-UCITS funds) or by post.

    It would be your responsibility to check the terms with the fund platform you wish to transact with.

    Computershare Investor Services have a mailing list for our trusts. You can contact them on the numbers below:

    • Baillie Gifford China Growth Trust – 0370 707 1410
    • Baillie Gifford European Growth Trust – 0370 889 4086
    • Baillie Gifford Japan Trust – 0370  889 3221
    • Baillie Gifford Shin Nippon Trust – 0370 889 3223
    • Baillie Gifford UK Growth Fund – 0370 702 0000
    • Baillie Gifford US Growth Trust – 0370 702 0000
    • Scottish American Investment Company – 0370 707 1282
    • Scottish Mortgage Investment Company – 0370 707 1300
    • Pacific Horizon Investment Trust – 0370 707 1229
    • Monks Investment Trust - 0370 707 1170
    • Edinburgh Worldwide Investment Trust – 0370 707 1643

    Please note that if you hold a share certificate for Keystone Positive Change Trust, the main Registrar for this trust is Link Asset Registrars. Their address is as below;
     
    Link Group
    10th Floor
    Central Square
    29 Wellington Street
    Leeds
    LS1 4DL
     
    You can contact them by telephone on 0371 664 0300 or by email at shareholderenquiries@linkgroup.co.uk.

    You will need to register for our webinars via our website. Once registered, we will email you with a zoom link that you can use to join the webinar. Please note that you will need to download zoom before the webinar to ensure that you can join.

    Client Relations Team
    Telephone: 0800 917 2112
    Email: trustenquiries@bailliegifford.com

    OEIC Dealing Team
    Telephone: 0800 917 4750
    Fax: 0131 275 3954

    Baillie Gifford & Co Ltd
    Calton Square
    1 Greenside Row
    Edinburgh
    EH1 3AN

  2. The below section is intended to provide further information


    Please accept our sincere condolences. If you have to notify us of the death of one of our investors, we have set out some guidelines below.

    If the deceased person held an OEIC account with us, please send the death certificate with a covering letter to the address below:

    Baillie Gifford & Co
    Calton Square
    1 Greenside Row
    Edinburgh
    EH1 3AN

    Our team will then write to you detailing our requirements.

    If the deceased person held a share certificate for one of our trusts, please send the death certificate with a covering letter to the address below. You can identify if the holding is a certificate by the shareholder reference number, this will start with the prefix C00.

    Computershare Investor Services PLC
    The Pavilions
    Bridgwater Road
    Bristol
    BS99 6ZZ

    If the deceased person previously held a Share Plan, ISA or Children’s Savings Plan, we no longer hold these plans. We undertook an exercise between April and August 2019, where our investors were given the option to transfer to Hargreaves Lansdown or to choose another provider. If the account has gone to Hargreaves Lansdown, they can be contacted on 0117 900 9000 or you can write to them at the address below:

    Estates & SIPP Closures
    Hargreaves Lansdown
    1 College Square South
    Anchor Road
    Bristol
    BS1 5HL

    We recognise that this is a deeply distressing time for you and would like to offer you some sources of further information and advice. Equiniti offer a service called the Death Notification Service, this service allows you to notify them and they will then pass on the information to their registered companies. You will need to identify which companies are to be informed. We have included a list of these companies below:

    Bank of Scotland, Barclaycard, Barclays, Cahoot, Clerical Medical, First Direct, Halifax, HSBC, Lloyds Bank, M&S Bank, Nationwide, Natwest, Rothesay Life, Royal Bank of Scotland, Santander, Scottish Widows

    Should you wish to contact them, you can visit their website or call them on 0333 2076574 from the UK or +44 121 4150965 from overseas.

    Some charities can offer you help and advice. This includes Cruse Bereavement Care, you can get in touch through their website or by telephone on 0808 808 1677. There is also the Samaritans, they can be contacted by telephone on 116 123 or by email to jo@samaritans.org.

    Please send us an original or certified copy of the Power of Attorney document. The certified copy must be certified by a solicitor. We also need to verify the identity of the Power of Attorney, an initial attempt will be made to verify your identity electronically, failing this we would require two identity documents. We will contact you if these are required.

    We recognise that there could be many different circumstances where you need further assistance. We’ve included the names of some charities that may be able to assist you;

    • Dementia
      Telephone: 0800 888 6678
      Email: helpline@dementiauk.org.
    • Age UK
      Telephone: 0800 678 1602
      Website: ageuk.org.uk
    • Alzheimer's Society – Dementia Connect Support Line
      Telephone: 0333 150 3456
    • SANE – Emotional support information and guidance for people affected by mental illness, as well as their families and carers.
      Text care support: sane.org.uk/textcare
      Peer support forum: www.sane.org.uk/supportforum
    • Mind and the Mental Health Foundation
      Website: http://www.mind.org.uk
    • Samaritans
      Telephone: 116 223
      Email to jo@samaritans.org.
    • CALM (Campaign against living miserably)
      Telephone: 0800 58 58 58
      Webchat facility – thecalmzone.net (for men age 15-35).
    • SHOUT – a mental health text service
      Text: 85258
      Website: giveusashout.org
    • PAPYRUS – charity for prevention of Young Suicide 
      Telephone: 0800 068 41 41
    • Anxiety UK – A charity providing support if you have been diagnosed with an anxiety condition
      Telephone: 03444 775 774
      Website: www.anxietyuk.org.uk

    Please contact our Client Relations team on 0800 917 2112 or by email at trustenquiries@bailliegifford.com, the team can arrange this for you.