Help and support

For explanations of financial products, disclosures and our consumer duty requirements.

Fraudulent activity

Established organisations like Baillie Gifford are often targeted by fraudsters to add the appearance of legitimacy to their crimes. This can take many forms but often fraudsters will impersonate representatives of the company. They will frequently use falsified or copied material (documents, email addresses, websites etc), that uses the branding and intellectual property of the company, as a tool for impersonation.

Warning signs

Some common warning signs, and ways to protect yourself.

The FCA’s ScamSmart website is a good source of information and allows you to search the FCA warning list if you have been offered an investment.

Types of investment fraud to be aware of

We will only contact you by email if you have signed up to our marketing list or in response to an email enquiry from you. We do not cold-call prospective customers and we will not contact you by text or telephone suggesting that you buy an investment from us.

We will not solicit investment business with you directly. Application forms and top-up forms will only be sent when requested.

Our top tips

Some key things you can do to keep yourself protected.

Victim of a scam? Get support

If you have been a victim of a scam there are organisations that can help and support you further:

Victim Support and Victim Support Scotland offer free and confidential advice.
Phone (England and Wales): 0808 16 89 111
Phone (Scotland): 0800 160 1985

Victim and Witness Information Service is a government-funded service.
Phone: 0808 168 2923

Turn2us is a national charity that provides information to those struggling financially.

Samaritans is a charity aimed at providing emotional support to anyone in emotional distress.
Phone: 116 123

Citizens Advice and Citizens Advice Scotland – a network of charities offering free, confidential advice on consumer rights.
Phone (England and Wales): 03444 111 444
Phone (Scotland):0800 028 1456

Reporting fraudulent activity

Report the scam to Action Fraud.
Phone (England, Wales or Northern Ireland): 0300 123 2040

If you’re in Scotland, you should report it to Police Scotland.
Phone: 101

Notify the FCA (Financial Conduct Authority).
Phone: 0800 111 6768

Forward suspicious phishing emails to the National Cyber Security Centre (NCSC).

Contact us

If you are contacted by telephone, letter or email by someone claiming to represent Baillie Gifford, please contact our Client Relations Team on 0800 917 2112 or at We will be happy to investigate and confirm if the contact is genuine. Please include the crime reference number if you have one.